RETURN AND EXCHANGE POLICY
Litty Up! strives to deliver quality CBD and Delta-8 products to our customers. That being said, there are limitations to what can be returned due to the nature of these products.
If your product was purchased through a Litty Up! distributor or retailer, you will need to return to the original purchase location in order to resolve any returns or exchanges.
Customers may return, at their own cost, any new unused factory-sealed item(s) for a refund at the original purchase price less a 20% restocking fee and shipping fee. See detailed return process below for additional details and restrictions.
We have the right to refuse any return/exchanges/refunds if our policy is not followed.
1. Email us at firstname.lastname@example.org within 14 days after receipt of your order with your Order#, Full Name, Address, Phone # and a list of new factory-sealed products you are looking to return for a refund. Our customer service department will reply in less than 48hrs to your request. Unfortunately, we are unable to offer refunds for used, opened items.
2. If return is approved, please re-package the item(s) and include any paperwork requested. Please ensure you package the item(s) securely for return. Poorly packaged merchandise could result in damaged products and/or lost item(s) during transit and our possible refusal of the return. Your local post office offers free padded envelopes and shipping boxes for Priority Mail service.
You are responsible for the return shipping costs and we highly recommend using Priority Mail service or any other trackable shipping service. We cannot guarantee we will receive your return if shipped without a trackable service. Email us the return tracking # so we can note it in your order.
Returned product received (30) days after receipt of your order will NOT be refunded, even if the return request was submitted within the 14 days after receipt of product. Therefore, be sure to ship the returned product back to us immediately after receiving the return request approval.
3. Once your return is received and inspected, we will send you an email to notify you of our approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please note that it usually takes 1 -3 business days for a credit to post and sometimes a little longer due to weekends and federal holidays.
Note: If utilizing an approved Prepaid Card, Litty Up! will attempt to refund the payment method within the scope of our refund policy. Litty Up! is not responsible for refunds to a Prepaid Card in the event that the cardholder no longer has possession of the Prepaid Card utilized in the initial transaction.
1. If there is an error in your order or you have received a damaged product, you must notify us with in 24hrs of delivery of your package by emailing us at email@example.com with your Order#, Full Name, Address, Phone # and as much detail about the issue.
Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the items back.
2. If your exchange request is approved, we will provide you with a pre-paid return label to send the item(s) back to us. Please return the items in the same condition you received them and package them well for safe shipping. Returned items must be received within (30) days of the initial receipt of your order or we have the right to deny and refund or exchange.
3. Any refund, store credit or replacement will be issued once the return has been received, processed and approved.